Legal
Refund Policy
Last updated: July 16, 2026
Donations to Love of God Ministries Pakistan (“LGM”) support ongoing ministry work — school supplies, food distribution, and outreach in Lahore — and are generally treated as final, charitable gifts. This policy explains the limited circumstances in which a refund may be issued and how to request one.
1. General Policy
Because donated funds are often committed to ministry programs quickly, donations are non-refundable except in the cases described below.
2. When a Refund May Be Issued
- You were charged more than once for the same donation (a duplicate transaction).
- You were charged the wrong amount due to a technical error on our site or a payment processor's error.
- You believe a charge on your card or account was unauthorized or fraudulent.
Requests must be made within 14 days of the transaction date, by emailing pastornazirm@yahoo.com with your name, the donation amount, the date, and the transaction/reference ID from your receipt or bank/card statement.
3. How Refunds Are Processed
Approved refunds are returned to the original payment method through the payment processor used for the donation (Stripe, PayFast, or Safepay for card and mobile-wallet payments; the originating bank for wire transfers). Processing times depend on that provider and your bank, and typically take 5–10 business days after approval.
4. Card Disputes & Chargebacks
If you dispute a charge directly with your card issuer or bank before contacting us, please also let us know at the email above so we can assist and avoid delays.
5. Contact Us
For any question about a donation or to request a refund, email pastornazirm@yahoo.com or reach us on WhatsApp.